At GARAGE MY WAY, we stand behind the quality of our automotive equipment. We offer a 30-day return window from the date of delivery. To be eligible for a return, your item must be in the same condition that you received it: unused, unassembled, and in its original professional packaging.


1. How to Initiate a Return

To start a return, please contact our support team at [Your Email Address] with your order number. If your return is accepted, we will send you a Return Merchandise Authorization (RMA) number and instructions on how and where to send your package. Items sent back to us without first requesting an RMA will not be accepted.

2. Scenarios for Returns

A. Damaged or Wrong Item

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately.

  • Cost: We will cover 100% of the return shipping costs and provide a full refund or a replacement at no cost to you.

  • Requirement: For freight damage, you must note the damage on the driver’s Bill of Lading (BOL) at the time of delivery.

B. Change of Mind (Non-Defective Returns)

If you decide you no longer want the equipment:

  • Timeframe: Must be initiated within 30 days of delivery.

  • Condition: Item must be in "New" and "Unopened" condition.

  • Fees: Customer is responsible for return freight shipping costs. Additionally, a 15% restocking fee will be deducted from your refund to cover the specialized labor of inspecting and re-warehousing heavy machinery.

C. Items Not Eligible for Return

  • Any equipment that has been installed, bolted down, or used.

  • Custom-built or "Special Order" lifters.

  • Items returned without original crates or packaging.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • Processing Time: If approved, you’ll be automatically refunded on your original payment method within 5–7 business days.

  • Note: It may take additional time for your bank or credit card company to post the refund to your statement.

4. Cancellations

Orders can be cancelled for a full refund before they have been dispatched from our warehouse. Once an item has been picked up by the freight carrier, the "Change of Mind" return policy applies.

5. Customer Service

If you have any questions or concerns about your return or refund, our customer service team is here to assist you. Please reach out to us at:

6. Terms and Conditions

By initiating a return or refund request, you agree to comply with our Returns & Refunds Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes.