At BACKYARDIAS, we are committed to providing a smooth and reliable shipping experience for all our customers. Please read through the details below to understand our shipping process, costs, and timelines.


1. Shipping Process

Once your order is placed and payment is confirmed, we begin processing the order. All orders are processed within 1–2 business days after payment confirmation. Once the order has been processed, it will be handed over to our trusted courier service for delivery.


2. Shipping Costs and Times by Location

  • Domestic Orders (USA):

    • Free Standard Shipping on all orders within the United States.

    • Standard Shipping: Estimated delivery time is 5–7 business days.

    • Expedited Shipping: Available for an additional charge, with an estimated delivery time of 2–3 business days.

  • International Orders:

    • Shipping costs and delivery times will be calculated during checkout based on the destination country.

    • Customs Duties and Taxes: International customers are responsible for any additional duties or taxes incurred during delivery.


3. Couriers We Use

We partner with the following trusted couriers to ensure timely and secure deliveries:

  • FedEx

  • UPS

  • USPS (for domestic deliveries)

For expedited shipping, we primarily use FedEx Express to ensure fast delivery.


4. How to Track Orders

Once your order has been shipped, you will receive a tracking number via email. You can track your order by:

  1. Visiting the courier’s tracking page (e.g., FedEx, UPS, or USPS).

  2. Entering your tracking number to get real-time updates on your order's status.

Alternatively, you can log in to your BACKYARDIAS account and check the status of your order directly.


5. What to Do If an Item Is Missing

If your order has not arrived within the estimated delivery time:

  1. Check your tracking number: Confirm whether the shipment has been delivered or is still in transit.

  2. If your tracking shows the order was delivered but you have not received it, please contact the courier service for further details.

  3. If the issue persists, contact our customer service team at contact@garagemyway.com with your order number, and we will assist you in resolving the issue.


6. Processing Time, Transit Time, and Total Estimated Delivery Time

  • Processing Time: All orders are processed within 1–2 business days after payment confirmation.

  • Transit Time:

    • Standard Shipping: Estimated delivery time is 5–7 business days.

    • Expedited Shipping: Estimated delivery time is 2–3 business days.

  • Total Estimated Delivery Time:

    • For Standard Shipping: Total estimated delivery time is 6–9 business days.

    • For Expedited Shipping: Total estimated delivery time is 3–5 business days.


7. Shipping Address

Please ensure that your shipping address is accurate and complete at checkout. BACKYARDIAS is not responsible for delays or lost items due to incorrect or incomplete address information. If you realize an error after placing your order, please contact us immediately, and we will attempt to correct the address before shipment.


8. Returns and Exchanges

If you are not satisfied with your purchase or have received a damaged item, please refer to our Return and Refund Policy for instructions on how to initiate a return or exchange.


9. Contact Us

If you have any questions regarding our shipping process or need assistance, feel free to contact us: